Introduction
Welcome to CSE Buddy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application CSE Buddy (the "App").
By using CSE Buddy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.
1. Information We Collect
1.1 Personal Information You Provide
When you use CSE Buddy, we collect the following personal information:
Account Information:
- Email address (via Google Sign-In or Apple Sign-In)
- Full name/Display name
- Profile photo (optional, if you choose to upload one)
- Unique user ID generated by Firebase Authentication
Support Communications:
- Your email address
- Subject and message content when you contact our support team
- Timestamp of support requests
1.2 Information Automatically Collected
Usage Data:
- Study progress (topics completed, levels unlocked, quiz scores)
- Exam attempt records and results
- Flashcard review history
- Study streak and total study hours
- Last study session data
- Failed quiz attempts for review purposes
Device Information:
- Device type and operating system version
- App version
- Unique device identifiers (for authentication purposes only)
Technical Data:
- IP address (collected by Firebase services)
- App usage analytics (crash reports, performance data)
- Authentication timestamps
1.3 Information We Do NOT Collect
We do not collect:
- Payment information (all payments are processed by Apple App Store or Google Play Store)
- Location data
- Contacts or phone numbers
- Microphone or camera data (except when you choose to upload a profile photo)
- Other apps on your device
- Browsing history outside the app
2. How We Use Your Information
2.1 Core App Functionality
- Account Management: Create and maintain your user account
- Authentication: Verify your identity and secure your account
- Progress Tracking: Save your study progress, quiz results, and achievements
- Personalization: Provide personalized study recommendations and resume your last study session
- Trial Management: Track trial eligibility and subscription status
2.2 Communication
- Support: Respond to your support requests and provide customer service
- Updates: Send important notifications about your account or app updates (if you opt-in)
2.3 App Improvement
- Analytics: Understand how users interact with the app to improve features
- Bug Fixes: Identify and resolve technical issues
- Performance: Monitor app performance and stability
3. How We Share Your Information
3.1 Third-Party Service Providers
We use the following third-party services:
- Firebase (Google LLC) - Authentication, database storage, cloud storage, analytics. Privacy Policy
- Google Sign-In - User authentication. Privacy Policy
- Apple Sign-In - User authentication (iOS only). Privacy Policy
- Resend (Email Service) - Send support ticket notifications. Privacy Policy
3.2 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Storage and Security
Your data is stored on secure servers provided by Firebase Firestore, Firebase Cloud Storage, and Firebase Authentication. All data transmitted between your device and our servers is encrypted using SSL/TLS.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Update Your Information
You can view and update your account information in the app's Account Settings.
5.2 Delete Your Account
You have the right to delete your account at any time by going to Settings > Account > Delete Account. This will permanently delete all your data, including profile information, study progress, and exam history.
5.3 Data Portability
If you wish to export your data, contact us at mawallildevop@gmail.com and we will provide your data in a machine-readable format within 30 days.
6. Children's Privacy
CSE Buddy is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us at mawallildevop@gmail.com.
7. Data Retention
- Account Data: Until you delete your account
- Support Tickets: Up to 3 years
- Analytics Data: Up to 14 months
- Deleted Accounts: All data is permanently deleted within 30 days
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date. Significant changes will be notified via in-app notification or email.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: mawallildevop@gmail.com
Response Time: We will respond within 30 days.